JMC-H sets grievance monitoring right, resolves 90% issues in April | Jaipur News
Jaipur: Since April, JMC-Heritage has implemented a stricter complaint monitoring system. Under the new mechanism, grievances registered through the municipal call centre are forwarded to zonal deputy commissioners, who assign officials for resolution.Commissioner Arun Kumar Hasija said call centre staff now focus solely on verifying complaint status with residents. In April, 90% of complaints were…